Technical Support

All products offered at WhyNotBeSecure are designed for easy installation by the consumer, using the detailed instructions provided with each product. We offer free Technical Support via telephone or email to new or existing customers for 1 to 3 months or up to 1 year based on what equipment was originally purchased, from the date of purchase. Technical Support is available Mon - Sun, 9:00am to 8:00pm EST. We are not responsible for compatibility problems with systems that require dial tone, so please check with your local telephone company to make sure that they are providing you with tone dialing, not pulse/rotary dialing. The dialers we carry require tone dialing in order to dial out the 4 pre-programmed numbers. If you have any questions or concerns, please contact us first. After the limited manufacturer's warranty has expired, you may purchase additional warranty coverage to protect your equipment or pay a flat rate fee per incident for technical support, paid first via Paypal. Please contact us for extended warranty coverage pricing. Note: We do not provide technical support for individuals who purchased products from our competitors.

Product Warranty Information

Only the following 2 systems we offer come with a 1 year limited manufacturer's warranty. which are the Home Wireless 10, 13 & 20 piece security system base console (black w/dialer) and the Personal Assistant base console (white/beige w/dialer). If either of these two devices fail within 1 year from original purchase date, please contact us via email or telephone as promptly as possible. A contact telephone number must be provided for us to call you, in order to test the equipment and determine if defective or not properly installed. We will test with you before we ask that you ship it back to us. Customers will be responsible for all S&H costs incurred to ship the device to us and back to them. Upon receiving the device, we will also test to determine if defective or not. If device is determined to be defective within the 1 year warranty period, which will be based back to purchased date, we will replace the defective device and ship back to you upon receipt of payment via Paypal for S&H costs. This will be determined by model, inventory and availability. All of the other security products we offer, only come with a 30 or 90 day limited manufacturer's warranty, so please contact us with any questions regarding warranty coverage on any specific items of interest before purchasing.

Any damage to this product as a result of improper installation, misuse, accident, neglect or any use that violates the instructions furnished by the manufacturer, will void warranty immediately. This warranty is only valid to the original purchaser and excludes device purchased from competitors who sell the same products. We put identification on all equipment which tells us that you purchased from us and if competitors product is shipped to us, we will only ship back to customer at their expense upon receipt of S&H charges to return equipment. By purchasing any of our products, you agree that you will not and cannot hold us liable for any issues that may arise from the equipment purchased. We provide detailed information on all of our products to assist in your decision on purchasing any of the products listed. If you have any questions before purchasing, we ask that you please contact us first to better assist you. We reserve the right to make changes to our warranty policies at any time. All sales are final, we do not accept returned equipment, nor offer refunds once purchased and shipped. Please note that all prices are subject to change without prior notice. Prices advertised on this site are for online orders only. If a customer does not agree to our terms, please do not purchase because all sales are final and we do not offer refunds once purchased and shipped.

If tested and determined that the device is working properly, we will contact the customer and ship the same device back at customers expense payable via Paypal only. If determined by our technician that the damage was caused by neglect or tampering by the customer, we will contact customer first to discuss any costs associated to replace device or equipment. If customer agrees to purchase a new replacement, that piece of equipment will come with a limited manufacturer's warranty from original date of purchase. If customer does not wish to incur cost to replace the device, the determination will then be made what to do with defective device. The damaged device will no longer be covered under any type of limited manufacturer's warranty.

Warning - Do not remove the warranty label from the bottom of the Wireless Security System's base console (black unit) or Personal Assistant's base console. If the base console is reported to us as being defective and returned to us without our identification label, it will only be returned to customer after receiving S&H costs via Paypal at the customers expense. The original 1 year limited manufacturer's warranty will then be void. We are not the manufacturer of any of the security products we offer and are not liable for any of the products we offer. We are not responsible for any compatibility problems or issues, so we ask that you please contact us first, before purchasing from the website.  If you have questions regarding any of the warranty terms, please contact us first, so that we may better assist you.